Terms of Service

1. Overview

Welcome to ALTA. Fragrances.

This website, https://alta-fragrances.com, is operated by Horizon Blue Solutions LLC, operating the ALTA. Fragrances online store.

Throughout this website, the terms "ALTA. Fragrances," "we," "us," and "our" refer to Horizon Blue Solutions LLC.

These Terms of Service ("Terms") govern your access to and use of our website, including browsing, purchasing products, creating accounts, contacting customer support, and using services provided through our online store.

By accessing our website or placing an order, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue using our website.

Our store is powered by Shopify, which provides the ecommerce platform used to operate our online business.

2. Eligibility and Use of Our Website

By placing an order through ALTA. Fragrances, you confirm that:

• You are at least 18 years old or have reached the legal age of majority in your jurisdiction.

• You are legally capable of entering into a purchase agreement.

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• Your purchase and use of our products comply with applicable laws.

Customers are responsible for ensuring that the products they purchase may lawfully be imported, received, and used in their destination.

You agree not to use our website for fraudulent, unlawful, misleading, or unauthorized purposes.

3. Products and Fragrance Information

ALTA. Fragrances offers fragrances, fragrance bundles, discovery products, and related merchandise through its online store.

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, prices, and availability information.

However, minor variations may occur due to lighting, screen settings, packaging updates, production variations, or other factors.

Fragrance perception and performance may vary depending on individual skin chemistry, application, environmental conditions, and personal preferences.

Product details, including bottle sizes, fragrance concentrations, ingredients, and other relevant specifications, are provided on individual product pages where applicable.

Customers should review product labels and instructions before use.

Fragrances are intended for their labeled purposes and should be handled and stored in accordance with the product instructions.

Please discontinue use if irritation or an adverse reaction occurs.

Designer-Inspired Fragrances

Certain products sold by ALTA. Fragrances are described as being inspired by well-known fragrance profiles.

References to third-party fragrance names, trademarks, or brands are provided solely to identify or describe fragrance inspiration, where legally permitted.

ALTA. Fragrances is an independent fragrance retailer and is not affiliated with, sponsored by, endorsed by, or officially connected to the owners of referenced third-party brands unless expressly stated otherwise.

Our products should not be represented as original products manufactured by those third-party brands.

All trademarks and brand names referenced on our website remain the property of their respective owners.

4. Product Availability

All products are subject to availability.

We reserve the right to update our product selection, discontinue products, or limit purchase quantities when reasonably necessary.

Certain products may be unavailable because of inventory shortages, seasonal demand, shipping limitations, or other operational circumstances.

If an item becomes unavailable after an order has been placed, we will contact the customer to provide an appropriate resolution.

Depending on the circumstances, this may include offering an available alternative with the customer's agreement or issuing a refund for the unavailable product.

We will not substitute a materially different product without the customer's consent.

5. Prices, Currency, and Taxes

Product prices are displayed on our website and may be changed for future purchases without prior notice.

Unless otherwise indicated, prices are displayed in United States Dollars (USD).

Where localized currencies are offered, the applicable currency and final amount payable will be shown during checkout.

The price applicable to a confirmed purchase is the price accepted at checkout, subject to corrections required by law or resolution of a genuine error.

Shipping charges, applicable taxes, and other required fees will be displayed or disclosed before an order is completed, as required by applicable law.

We make reasonable efforts to maintain accurate pricing information.

If a significant pricing or technical error affects an order, we may contact the customer to explain the issue and offer the option to proceed at the correct disclosed price or cancel the affected order for a full refund.

We will not charge an increased price for a completed order without the customer's authorization.

6. Promotions, Discounts, and Bundles

ALTA. Fragrances may offer promotional pricing, limited-time discounts, fragrance bundles, complimentary items, or other special offers.

These offers may include multi-product promotions, such as purchasing a specified number of eligible fragrances at a promotional price.

Unless expressly stated otherwise, promotional offers:

• Apply only to eligible products.

• Are subject to applicable inventory availability.

• May have quantity or purchase limitations.

• May not be combined with other promotions.

• Must meet the conditions disclosed with the offer.

• Apply only during their stated availability period.

The applicable promotion terms, eligible items, and final price will be presented before purchase.

We reserve the right to correct promotional errors and discontinue offers for future purchases.

Orders already accepted will be handled according to the terms disclosed when the purchase was completed and applicable consumer protection laws.

Returns involving discounted products, bundles, or complimentary promotional items are handled under our Return and Refund Policy.

7. Orders and Order Confirmation

When you place an order, you agree to provide accurate billing, shipping, and contact information.

After successfully submitting an order, you should receive an electronic order confirmation.

An order confirmation acknowledges that we have received your purchase request. Orders remain subject to payment authorization, product availability, and reasonable fraud-prevention checks.

We may contact you if additional information is required to process the order.

An order may be canceled when reasonably necessary due to circumstances such as:

• Product unavailability.

• Payment authorization failure.

• Suspected fraudulent or unauthorized activity.

• Material pricing or technical errors.

• Invalid or undeliverable shipping information.

• Legal or shipping restrictions that prevent fulfillment.

When we cancel an order that has been paid but not fulfilled, we will provide the appropriate refund in accordance with applicable law.

Customers will be notified when an order cannot be processed as originally submitted.

8. Payments and Transaction Security

We accept payment methods made available at checkout.

Payments may be processed through Shopify Payments or other authorized payment service providers, depending on the payment method and customer's location.

By submitting payment information, you represent that you are authorized to use the selected payment method.

You agree to provide complete and accurate payment details.

Payment transactions may be subject to security verification, fraud screening, payment network rules, and additional checks performed by the applicable payment provider.

ALTA. Fragrances does not intentionally store complete payment card numbers or card security codes in its own business records.

Payment service providers handle applicable payment credentials in accordance with their own security procedures, legal obligations, and privacy notices.

We reserve the right to investigate suspicious transactions and decline transactions when reasonably necessary to prevent fraud or comply with applicable law.

Nothing in these Terms restricts a customer's lawful payment dispute, chargeback, or other rights provided by their payment provider or applicable law.

9. Shipping and Delivery

ALTA. Fragrances ships to the destinations made available through our checkout.

Available shipping methods, charges, and applicable delivery information depend on the products ordered and the destination.

Shipping costs and any required delivery charges are displayed before the purchase is completed.

Order processing and delivery estimates may vary because of inventory availability, order volume, carrier operations, customs procedures, holidays, and other relevant circumstances.

Delivery estimates are not guarantees unless expressly identified as guaranteed.

We will use commercially reasonable efforts to ship orders within the applicable advertised timeframe.

For U.S. orders subject to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if no shipment timeframe is clearly stated, we will follow the applicable default shipping requirements.

If we determine that an order cannot be shipped within the promised or legally applicable timeframe, we will provide the required notice and offer the customer the legally required options, including consent to a delayed shipment or cancellation with a prompt refund.

We will not treat customers as having accepted an indefinite delay merely because they placed an order.

Fragrance Transportation Restrictions

Certain fragrance products may contain alcohol or other ingredients subject to transportation regulations.

Shipping methods and destinations may therefore be restricted by carrier rules, product classification, or applicable transportation laws.

If an order cannot be lawfully shipped to the selected destination, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

For additional information, please consult our Shipping Policy.

10. International Orders

ALTA. Fragrances serves customers in the United States and other eligible international destinations.

International shipments may be subject to import duties, customs inspections, local taxes, or additional charges imposed by the destination country.

Where these charges are not collected during checkout and are legally payable by the recipient, the customer may be responsible for them.

We do not control customs duties or taxes imposed by third-party authorities.

Customers must provide accurate shipping information and comply with applicable import restrictions.

International orders may experience delays related to customs inspections, carrier operations, or local regulations.

Where applicable consumer protection law provides additional delivery, cancellation, or refund rights, those requirements will prevail.

11. Order Cancellations

Customers may request an order cancellation by contacting:

support@alta-fragrances.com

Cancellation requests should be submitted as soon as possible.

Orders that have not been shipped or transferred to the shipping carrier may be eligible for cancellation and a full refund.

Once an order has shipped, cancellation may no longer be possible through our fulfillment process.

In that case, customers may request an eligible return after delivery under our Return and Refund Policy.

Where an order cannot be fulfilled or is materially delayed, we will provide the cancellation and refund options required by applicable law.

12. Returns, Exchanges, and Refunds

Purchases are covered by the ALTA. Fragrances Return and Refund Policy.

We offer a 30-day return request period following delivery for eligible products, subject to the conditions described in that policy.

Standard voluntary returns generally require products to be unused, unopened, and in their original condition.

Because fragrances are personal-use products, opened or used fragrances may be ineligible for change-of-mind returns, subject to applicable law.

Products that arrive damaged, defective, incorrect, or otherwise fail to meet legally required standards will be handled in accordance with applicable consumer rights.

Approved refunds are generally issued to the original payment method, except where an alternative is legally required or expressly agreed upon.

Customers should contact our support team before sending any item back.

Return instructions and the appropriate authorized return address will be provided after the request is reviewed.

Return and Refund Support: support@alta-fragrances.com

Nothing in these Terms restricts mandatory consumer rights concerning defective, damaged, misdescribed, or nonconforming goods.

13. Customer Accounts

Certain website features may allow customers to create or access a customer account.

If you use these features, you are responsible for providing accurate information and taking reasonable steps to safeguard your account access.

You agree not to:

• Access another customer's account without permission.

• Provide false or misleading account information.

• Use automated tools to compromise website security.

• Attempt unauthorized access to personal information or business systems.

• Use customer accounts to conduct fraudulent transactions.

Please notify us if you suspect unauthorized activity involving your account or orders.

We may restrict account access when reasonably necessary to prevent fraud, protect security, or comply with applicable law.

Such restrictions will not eliminate any outstanding order obligations or statutory customer rights.

14. Intellectual Property

The ALTA. Fragrances website may contain trademarks, logos, product photographs, written descriptions, graphics, designs, and other materials protected by intellectual property laws.

Unless otherwise stated, these materials are owned by or licensed to ALTA. Fragrances or their respective rights holders.

Customers may use our website and its content for lawful personal shopping and informational purposes.

Without appropriate authorization, you may not:

• Reproduce or distribute protected website materials for commercial purposes.

• Use our branding to misrepresent a business relationship.

• Copy website content in violation of applicable intellectual property rights.

• Use our intellectual property in fraudulent or misleading advertising.

• Attempt to impersonate ALTA. Fragrances.

References to third-party trademarks do not transfer ownership of those trademarks to ALTA. Fragrances.

Nothing in these Terms grants a license to use trademarks or copyrighted materials beyond what is legally permitted.

15. Customer Reviews and Submissions

Customers may be able to submit reviews, comments, feedback, photographs, or other content through our website or related services.

By submitting content, you confirm that you have the right to share it and that your submission does not violate applicable law or the rights of another person.

Product reviews should reflect genuine customer experiences.

You agree not to submit fraudulent reviews, impersonate another person, or publish intentionally misleading information.

Where you submit content for publication, you authorize ALTA. Fragrances to display and use that content for the purposes disclosed when it is submitted, subject to applicable law and any required consent.

We may moderate or remove content that is unlawful, fraudulent, abusive, infringing, or otherwise violates reasonable website rules.

We do not guarantee that all customer submissions represent the opinions or experiences of ALTA. Fragrances.

16. Prohibited Activities

You may not use our website or services to:

• Violate applicable laws or regulations.

• Commit or facilitate fraud.

• Submit false payment or identity information.

• Distribute malware or malicious code.

• Interfere with website functionality or security.

• Attempt unauthorized access to accounts or systems.

• Collect personal information unlawfully.

• Infringe intellectual property rights.

• Impersonate another person, business, or organization.

• Engage in abusive or deceptive commercial activity.

We reserve the right to investigate suspected violations and take reasonable protective action, including limiting access to our website or reporting unlawful activity when appropriate.

17. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third-party businesses.

These may include payment providers, delivery carriers, analytics platforms, customer service tools, and social media services.

Third-party services may operate under their own terms, privacy policies, and legal requirements.

We do not control all aspects of independently operated third-party websites or services.

Customers are encouraged to review applicable third-party terms before providing information or using external services.

However, the use of a third-party provider does not remove ALTA. Fragrances' obligations to customers under applicable law.

18. Privacy and Personal Information

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy describes how personal information may be collected, used, shared, stored, and protected.

By using our website, you acknowledge that personal information may be processed as described in that policy.

Where consent is required, we will request consent in accordance with applicable law.

Privacy-related inquiries may be sent to:

support@alta-fragrances.com

19. Website Availability and Accuracy

We aim to maintain a reliable, accessible, and accurate online shopping experience.

However, our website may occasionally experience technical interruptions, maintenance, connectivity problems, or temporary service limitations.

We may update website features, product listings, or informational content when reasonably necessary.

We do not guarantee uninterrupted website availability.

Any limitations on website functionality do not remove our responsibility to fulfill accepted orders or provide remedies required by applicable law.

If a technical error affects a purchase, please contact our customer support team.

20. Disclaimer of Warranties

To the extent permitted by applicable law, general website information and features are provided without guarantees of uninterrupted availability or error-free operation.

Fragrance preferences, scent perception, longevity, and performance may vary between individuals.

Personal preferences alone do not necessarily indicate that a product is defective or misdescribed.

However, nothing in these Terms excludes or limits any warranty, guarantee, remedy, or consumer protection that cannot lawfully be excluded.

Products must comply with applicable requirements concerning description, quality, safety, and conformity.

Customers retain all mandatory rights concerning defective, damaged, or nonconforming products.

21. Limitation of Liability

To the fullest extent permitted by applicable law, ALTA. Fragrances and Horizon Blue Solutions LLC will not be liable for indirect or consequential losses arising solely from website interruptions or circumstances for which liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability for:

• Fraud or fraudulent misrepresentation.

• Intentional misconduct where liability cannot legally be excluded.

• Death or personal injury caused by negligence where applicable law prohibits exclusion.

• Mandatory consumer protection rights.

• Any other liability that cannot legally be limited or excluded.

These Terms do not exclude our obligation to provide refunds, replacements, or other remedies required by applicable law.

22. Consumer Protection Rights

ALTA. Fragrances serves customers in multiple jurisdictions.

Applicable consumer laws may provide additional protections regarding product quality, delivery, cancellation, returns, refunds, and warranties.

For customers in the European Economic Area or United Kingdom, statutory distance-selling withdrawal rights may apply to eligible purchases, including the right to withdraw within 14 days after receipt, subject to applicable legal requirements and exceptions.

Any statutory right of withdrawal or other mandatory consumer remedy will take precedence over conflicting provisions of these Terms.

Nothing in this agreement is intended to waive rights that cannot legally be waived.

23. Disputes and Customer Complaints

We encourage customers to contact our support team first if they encounter a problem with an order, payment, delivery, return, or product.

We will make reasonable efforts to review concerns and work toward a fair resolution.

Customer Support: support@alta-fragrances.com

Customers retain the right to pursue lawful remedies, contact applicable consumer protection authorities, or use payment-provider dispute procedures where available.

Any legal dispute will be addressed under the applicable laws and before a court or other authority having proper jurisdiction.

Nothing in these Terms requires customers to waive mandatory protections or legal remedies available under applicable law.

24. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or disregarded only to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

25. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, services, products, or applicable legal requirements.

The current version will be made available on our website.

Changes will not retroactively remove rights associated with purchases already completed or mandatory protections established by law.

Continued use of our website following the publication of updated Terms may constitute acceptance where legally permissible.

26. Contact Information

For questions about these Terms of Service, product purchases, payments, returns, or other matters related to our online store, please contact us.

Store Name: ALTA. Fragrances

Legal Business Entity: Horizon Blue Solutions LLC

Website: https://alta-fragrances.com

Customer Support Email: support@alta-fragrances.com

Business Phone: +1 (332) 231-3655

Business Mailing Address:

Horizon Blue Solutions LLC
2201 Menaul Blvd NE, Suite A
Albuquerque, NM 87107
United States

This is our business contact address. Product returns must be sent only to the return address provided through an authorized return request.

We are committed to providing transparent information, responsible business practices, and appropriate customer support.

For assistance, contact support@alta-fragrances.com.