Contact information
Contact Information
At ALTA. Fragrances, we are committed to providing reliable customer support, clear communication, and a transparent shopping experience.
Whether you have questions about our fragrances, an existing order, shipping, returns, refunds, or payment-related matters, our customer support team is available to assist you.
Business Information
Store Name: ALTA. Fragrances
Legal Business Entity: Horizon Blue Solutions LLC
Official Website: https://alta-fragrances.com
Customer Support Email: support@alta-fragrances.com
Business Phone: +1 (332) 231-3655
Business Mailing Address:
Horizon Blue Solutions LLC
2201 Menaul Blvd NE, Suite A
Albuquerque, NM 87107
United States
Customer Support
For assistance with your order or general inquiries, please contact us at:
Email: support@alta-fragrances.com
You may also submit an inquiry through our official contact page:
https://alta-fragrances.com/pages/contact-us
Our customer support team assists with:
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Product information and fragrance inquiries.
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Order confirmation and order status.
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Shipping information and delivery tracking.
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Returns, exchanges, and refund requests.
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Damaged, defective, or incorrect products.
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Payment and billing questions.
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Promotional offers and discounts.
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Privacy-related requests.
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General customer service inquiries.
Customer inquiries may be submitted by email or through our online contact form at any time.
Our team reviews incoming messages during normal business operations and aims to respond as promptly as possible. Responses may take longer during weekends, public holidays, or periods of increased demand.
Order-Related Inquiries
When contacting us regarding an existing order, please include your order number and a brief description of your request.
If your inquiry concerns a damaged, defective, or incorrect product, please include photographs of the item and its packaging when available.
Providing this information helps our team investigate and resolve your request efficiently.
Returns and Refunds
To request a return, exchange, cancellation, or refund, contact:
Eligible products are covered by our 30-day Return and Refund Policy, subject to the conditions described in that policy and applicable consumer protection laws.
Please contact our support team before returning any merchandise.
Important: Our business mailing address is provided for business correspondence and is not necessarily a product return facility.
The appropriate return address and shipping instructions will be provided after your return request has been reviewed and authorized.
Please do not send merchandise to the business mailing address without prior authorization.
Privacy and Legal Inquiries
For questions concerning personal information, privacy rights, data protection, or legal matters relating to our store, please contact:
We review applicable requests and respond in accordance with relevant legal requirements.
Our Commitment
ALTA. Fragrances strives to provide accurate product information, transparent store policies, secure payment processing, and appropriate customer service.
We encourage customers to contact us directly whenever assistance is needed.
ALTA. Fragrances
Operated by Horizon Blue Solutions LLC
https://alta-fragrances.com
support@alta-fragrances.com