Shipping Policy

At ALTA. Fragrances, we are committed to providing a reliable, transparent, and convenient shipping experience.

This Shipping Policy explains how orders placed through https://alta-fragrances.com are processed, shipped, tracked, and delivered.

ALTA. Fragrances is operated by Horizon Blue Solutions LLC, a United States registered business serving customers in the United States and eligible international destinations.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing includes payment verification, order preparation, packaging, and fulfillment arrangements.

During periods of increased demand, promotional events, holidays, inventory adjustments, or unexpected operational disruptions, processing may take longer.

If a significant delay affects your order, we will notify you and provide appropriate options in accordance with applicable law.

Order processing time is separate from shipping transit time.

2. Shipping Destinations

ALTA. Fragrances ships to the United States and eligible international destinations supported by our shipping and fulfillment providers.

Available delivery destinations are determined by product eligibility, carrier availability, local regulations, and the shipping options presented during checkout.

We may use authorized fulfillment facilities and third-party logistics providers. The shipping origin may vary depending on the products ordered and inventory availability.

Some countries, territories, or delivery addresses may not be eligible for certain fragrance shipments because of transportation restrictions or applicable laws.

If we are unable to lawfully or safely fulfill an order to the selected destination, we will notify you and provide an appropriate resolution, including a refund where applicable.

3. Shipping Methods and Rates

Our standard shipping option is Express Tracked Shipping, subject to availability for the selected products and destination.

The following rates apply to eligible orders:

Express Tracked Shipping — $7.95 USD

For eligible U.S. orders, this rate applies below a discounted merchandise subtotal of $75.00 USD. For eligible international destinations, this rate applies below $50.00 USD.

Free Express Tracked Shipping — U.S. Orders $75.00 USD or More; Eligible International Orders $50.00 USD or More

Eligible U.S. orders with a discounted merchandise subtotal of $75.00 USD or more qualify for free shipping. Eligible international orders qualify at $50.00 USD or more.

The minimum order value is calculated after applicable product discounts and before taxes and shipping charges.

Shipping rates and available options are displayed during checkout before payment is completed.

The final shipping charge shown at checkout is the amount applicable to your order.

The designation "Express Tracked Shipping" identifies the shipping service offered by our store and does not independently guarantee delivery by a particular date.

Shipping availability and rates may be modified for future purchases. Any applicable charges will be disclosed before an order is completed.

4. Estimated Delivery Times

Delivery times depend on the shipping destination, fulfillment location, carrier, product type, and applicable transportation restrictions.

United States Orders

Delivery estimates for U.S. orders depend on the available carrier service and destination.

Any delivery estimate provided during checkout, in the shipping confirmation, or by the carrier is an estimate rather than a guaranteed arrival date unless expressly stated otherwise.

International Orders

International delivery generally takes approximately 5–15 business days after dispatch, where the applicable transportation service is available.

Actual delivery times may vary based on customs clearance, local transportation networks, product restrictions, and destination-specific requirements.

Important Information

Estimated delivery periods do not include the initial order-processing period unless expressly stated otherwise.

Delivery times may be affected by:

• Carrier delays or operational disruptions.

• Customs inspections and import processing.

• Severe weather or natural disasters.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Local transportation restrictions.

• Circumstances outside our reasonable control.

We do not guarantee delivery by a specific date unless a guaranteed delivery service is expressly offered and confirmed.

5. Shipping Confirmation and Tracking

After an order has been dispatched, we will provide shipping confirmation and tracking information when available.

Tracking details may be delivered through the email address associated with your order.

Customers may also access applicable shipping updates through the order status page provided after purchase.

Tracking information may take additional time to become visible after the carrier initially receives or scans the package.

If tracking information does not update immediately, it does not necessarily mean the package has not been shipped.

For assistance with shipment tracking, contact:

support@alta-fragrances.com

Please include your order number when contacting our support team.

6. Multiple Shipments

Some orders may contain products that are fulfilled from different inventory locations or become available at different times.

In these circumstances, an order may be delivered in multiple shipments.

If your order is divided into separate shipments, you may receive separate tracking information for each package.

We will not charge additional shipping fees for a split shipment initiated by ALTA. Fragrances unless an additional charge was clearly disclosed and accepted at checkout.

Each package may have its own estimated delivery timeframe.

7. Shipping Restrictions for Fragrances

Certain fragrance products may contain alcohol or other ingredients classified as regulated materials for transportation purposes.

Depending on their composition, these products may be subject to restrictions imposed by carriers, postal services, aviation authorities, or customs agencies.

Some shipments may require special packaging, labeling, handling, or ground transportation.

International shipment of certain fragrance products may be prohibited or restricted depending on the destination and selected carrier.

We reserve the right to use an appropriate legally permitted shipping method when necessary.

If no compliant delivery method is available, we will contact the customer and arrange cancellation or another lawful resolution, including a refund when applicable.

Customers must not return perfume or other regulated fragrance products without following our approved return shipping instructions.

8. Customs, Import Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where applicable duties and import taxes are collected at checkout, those amounts will be disclosed before payment.

When charges are not collected in advance and are legally payable by the recipient, the customer may be responsible for paying them to the carrier or relevant authority.

These charges are determined by the destination country's authorities and may vary based on the products, declared value, and applicable regulations.

ALTA. Fragrances does not control customs assessments imposed by third-party authorities.

Customs clearance procedures may also affect delivery estimates.

If customs or import restrictions prevent the lawful delivery of an order, we will review the circumstances and provide the resolution required by applicable law.

9. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes the recipient's name, delivery address, postal code, and any contact information reasonably necessary for delivery.

Please verify your shipping information before submitting an order.

If you identify an error after placing an order, contact us immediately at:

support@alta-fragrances.com

We will make reasonable efforts to assist with address corrections before shipment.

However, once an order has entered fulfillment or been transferred to a carrier, an address change may no longer be possible.

We cannot guarantee that carriers will approve delivery-address changes after dispatch.

10. Failed or Undeliverable Shipments

A shipment may be returned or marked undeliverable because of circumstances such as:

• An incomplete or incorrect address.

• Repeated unsuccessful delivery attempts.

• An unclaimed package.

• An unavailable recipient.

• Applicable customs or carrier restrictions.

If a package is returned to the fulfillment facility, we will review the reason for the failed delivery.

Where redelivery is possible, we may offer to resend the order.

Any additional delivery charges resulting from inaccurate customer-provided information will be disclosed and require authorization before they are charged.

If a refund is appropriate, it will be processed in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where a delivery failure results from an error by ALTA. Fragrances or its fulfillment partners, we will provide an appropriate resolution without imposing additional shipping charges on the customer.

11. Lost or Missing Packages

If your order has not arrived within the applicable delivery timeframe, please contact:

support@alta-fragrances.com

Include your order number and any available tracking information.

We will review the shipment status and, where appropriate, contact the carrier or fulfillment provider to investigate.

If an order is confirmed lost in transit or cannot be delivered because of an issue for which ALTA. Fragrances is responsible, we will provide an appropriate replacement or refund.

Customer rights relating to nondelivery will be honored in accordance with applicable law.

Purchasing an optional shipping protection service is not required to exercise mandatory consumer rights regarding undelivered orders.

12. Packages Marked as Delivered

If tracking information indicates that a package has been delivered but you cannot locate it, please take the following steps:

1. Check the delivery location, entrance, mailbox, and surrounding areas.

2. Ask household members or other authorized recipients whether they accepted the package.

3. Review any delivery photographs or carrier notifications.

4. Contact the carrier to request additional delivery information.

5. Contact support@alta-fragrances.com if the package remains missing.

Our support team will review the available information and assist with the investigation.

A delivery scan does not automatically eliminate a customer's legal rights or our responsibility to investigate a reported delivery problem.

Any replacement or refund decision will take into account the available evidence and applicable law.

13. Damaged Products or Packaging

Please inspect your order promptly after delivery.

If your fragrance arrives damaged, leaking, defective, or otherwise affected during transit, contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where available.

Our support team will review the situation and arrange an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, exchange, or refund.

Where damage or a fulfillment error is confirmed, customers will not be responsible for authorized return shipping costs.

The suggested reporting period does not limit any mandatory legal rights.

For safety reasons, do not attempt to ship a leaking or damaged fragrance product without receiving our instructions.

14. Shipping Delays and Cancellation Rights

We work to process and ship orders within our stated fulfillment timeframes.

For orders subject to the United States Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we will have a reasonable basis for any shipping timeframe we advertise.

If no specific shipment timeframe is clearly stated, we will follow the applicable default requirement to ship within 30 days after receipt of a properly completed order, unless a different period is permitted under the governing rule.

If we determine that an order cannot ship within the applicable timeframe, we will provide timely notice and the legally required choice between consenting to a shipment delay and canceling the affected order for a prompt refund.

We will not treat a customer's silence as consent to a delay where doing so is prohibited by law.

If the customer exercises an applicable cancellation right before shipment, the refund will be processed in accordance with the governing legal requirements.

For international customers, additional statutory cancellation or delivery rights may apply.

Nothing in this policy limits legally protected rights concerning delayed or undelivered merchandise.

15. Order Cancellations Before Shipment

If you need to cancel an order, please contact our customer support team as soon as possible.

Email: support@alta-fragrances.com

We will review whether the order has entered fulfillment or been transferred to the shipping carrier.

Eligible orders that have not yet shipped may be canceled for a full refund.

Once an order has shipped, cancellation may no longer be possible through our fulfillment system.

In that case, the applicable return process may be available after delivery.

Refunds and cancellations will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

16. Returns and Return Shipping

ALTA. Fragrances offers a 30-day return request period following delivery for eligible products.

Our Return and Refund Policy explains eligibility requirements, fragrance-specific restrictions, return procedures, and refund processing.

For voluntary returns, customers may be responsible for return shipping costs, as described in that policy.

If a return is required because of a confirmed defect, damaged item, or fulfillment error, we will cover reasonable authorized return shipping expenses.

Fragrances must be returned only through an approved shipping method.

Customers should contact our support team before mailing merchandise.

The appropriate return address and shipping instructions will be provided as part of the return authorization process.

17. Customer Support

For questions regarding order processing, shipping rates, tracking, delivery, lost packages, damaged merchandise, or other shipping-related concerns, please contact our customer support team.

Store Name: ALTA. Fragrances

Legal Business Entity: Horizon Blue Solutions LLC

Website: https://alta-fragrances.com

Customer Support Email: support@alta-fragrances.com

Business Phone: +1 (332) 231-3655

Business Mailing Address:

Horizon Blue Solutions LLC
2201 Menaul Blvd NE, Suite A
Albuquerque, NM 87107
United States

Important: Our business mailing address is not necessarily a merchandise return facility. Returns must be sent only to the address provided in the approved return instructions.

We encourage customers to contact us directly whenever assistance is required.

18. Changes to This Shipping Policy

ALTA. Fragrances may update this Shipping Policy to reflect changes in carrier availability, shipping services, fulfillment procedures, applicable regulations, or business operations.

The current version will be published on our website.

Material changes will not retroactively remove rights associated with completed purchases or mandatory consumer protections.

Nothing in this policy limits rights that cannot legally be excluded.

For shipping assistance, contact support@alta-fragrances.com.