Return and Refund Policy

At ALTA. Fragrances, customer satisfaction is important to us. We are committed to providing a fair, transparent, and straightforward return and refund process.

This policy applies to purchases made through https://alta-fragrances.com and explains how returns, exchanges, cancellations, and refunds are handled.

1. 30-Day Return Policy

We accept eligible return requests within 30 calendar days of delivery. If an order is delivered in multiple shipments, the return period begins when the last item in the order is delivered.

To qualify for a standard return, products must meet the following conditions:

• Be unused, unopened, and in their original condition.

• Have all original packaging, labels, and protective seals intact, where applicable.

• Show no signs of use, damage, alteration, or tampering.

• Be accompanied by proof of purchase or a valid order number.

To initiate a return, contact support@alta-fragrances.com within the applicable return period.

Once your return is authorized, we will provide instructions for shipping the product to the appropriate return facility. Approved returns should be shipped within 14 days of receiving those instructions.

Please do not send items back without first contacting our support team.

2. Fragrance Return Conditions

Because fragrances are personal-use products and may be subject to safety and transportation restrictions, additional conditions apply.

Perfumes that have been opened, sprayed, used, altered, or returned with broken protective seals are generally ineligible for voluntary returns based on a change of mind.

Unopened and unused fragrances in their original condition may be returned within the standard return period.

These restrictions do not apply where a product is defective, damaged, incorrectly supplied, or where applicable consumer protection laws provide additional rights.

3. How to Request a Return

To begin a return request, email support@alta-fragrances.com with the following information:

• Your order number.

• The name of the product you wish to return.

• The reason for the return.

• Photographs of the product and packaging, when relevant.

Our customer support team will review your request and provide the next steps.

Return Address and Shipping Instructions

ALTA. Fragrances uses authorized return arrangements based on the order's fulfillment location and applicable shipping restrictions.

The appropriate return address and any required shipping label or transportation instructions will be provided in your return authorization email.

Products must be shipped only to the address specified in the approved return instructions. Our business contact address should not be used for product returns unless we expressly authorize it.

4. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, leaking, or incorrect item, contact support@alta-fragrances.com as soon as reasonably possible, preferably within 7 days of delivery.

Please include your order number, a description of the problem, and clear photographs of the product and its packaging when available.

We will review the issue and provide an appropriate resolution, which may include:

• A replacement product at no additional charge.

• An exchange, where available.

• A full or partial refund, as appropriate.

Where a return is required because of our error or a confirmed product defect, ALTA. Fragrances will cover reasonable authorized return shipping costs.

Please do not mail leaking or damaged fragrances without our instructions.

Nothing in this section limits your rights under applicable consumer protection laws.

5. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

• Opened, used, sprayed, or partially consumed fragrances.

• Products with broken protective seals, where applicable.

• Products damaged through misuse, improper handling, or unauthorized modification.

• Complimentary promotional gifts that were not purchased separately.

• Gift cards, where offered, except where required by law.

• Products clearly identified as final sale before purchase, to the extent permitted by law.

Products purchased during a promotion or sale are not automatically considered final sale.

Statutory rights concerning defective, misdescribed, or incorrectly supplied products remain unaffected.

6. Bundles and Promotional Offers

ALTA. Fragrances may offer fragrance bundles, discovery sets, and promotional pricing, including multi-item offers.

For a voluntary return of a bundle sold as a single set, all included products must be returned together in eligible condition.

For separately priced products purchased with a promotional discount, refunds are calculated using the actual discounted amount paid for the eligible returned items.

Promotional discounts, free items, and qualifying purchase requirements may be taken into account when calculating the applicable refund.

Any refund will be based on the original transaction and will not exceed the amount actually paid for the returned merchandise, except where required by law.

These conditions do not limit remedies available for damaged, defective, or incorrect items.

7. Return Shipping Costs

For standard returns due to personal preference, ordering the wrong product, or a change of mind, customers are responsible for return shipping costs.

The exact return shipping cost depends on the destination, carrier, package weight, and applicable transportation requirements.

ALTA. Fragrances does not charge a restocking fee for returns accepted under this policy.

If a return is required because of our error or a confirmed defect, we will provide an appropriate prepaid return method or arrange reimbursement of reasonable, pre-approved return shipping expenses.

Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.

Important: Some fragrances contain flammable ingredients and are subject to carrier restrictions. Customers must follow the shipping instructions supplied by ALTA. Fragrances. Do not ship fragrances internationally or by air without confirmation that the method is permitted and properly arranged.

8. Refund Processing

Once an approved return arrives, we will inspect the item to confirm that it meets the applicable return conditions.

We will notify you when your refund has been approved or if additional information is required.

Approved refunds are generally initiated within 5 business days after the returned merchandise has been received and inspected.

Refunds are issued to the original payment method used at checkout, unless an alternative is required by law or expressly agreed upon.

After a refund is issued, banks and payment providers may require an additional 5–10 business days to reflect the funds in your account.

Processing times may vary depending on the payment provider, country, and financial institution.

Where applicable law requires a shorter refund period, that legal requirement will apply.

If you have not received your refund within 15 business days after receiving our refund approval confirmation, please contact support@alta-fragrances.com.

We do not require customers to accept store credit instead of a monetary refund when a refund to the original payment method is legally required.

9. Order Cancellations

If you wish to cancel an order, contact support@alta-fragrances.com as soon as possible.

Orders may be canceled before they have been shipped or transferred to the shipping carrier.

If your order has not shipped, we will cancel it upon an eligible cancellation request and initiate a full refund, including any shipping charges paid for the canceled shipment.

Once an order has shipped, cancellation may no longer be possible. In that case, the applicable return process will apply after delivery.

If we are unable to fulfill an order or ship it within the stated timeframe, we will notify you and, when required, offer the choice to accept a revised shipment date or cancel for a full refund.

Refunds for canceled, unshipped orders will be processed promptly in accordance with applicable law.

10. Exchanges

Exchanges may be available for eligible products, depending on inventory availability.

To request an exchange, contact support@alta-fragrances.com.

For a change-of-mind exchange, the original item must meet our standard return conditions.

If the requested replacement is unavailable, we may offer a refund or another mutually agreed resolution.

Exchanges involving defective, damaged, or incorrectly supplied goods will be handled in accordance with applicable consumer rights.

11. Lost or Missing Deliveries

If your order has not arrived within the applicable delivery timeframe, contact our support team.

We will review the order status, tracking information, and available carrier records.

Where an order is confirmed lost or cannot be delivered due to an issue for which ALTA. Fragrances is responsible, we will provide an appropriate replacement or refund.

If tracking indicates delivery but you cannot locate your package, please contact us so that we can investigate the circumstances.

Customer remedies will be provided in accordance with applicable consumer protection laws.

12. International Orders and Consumer Rights

ALTA. Fragrances serves customers in the United States and other eligible international destinations.

International returns may be subject to additional carrier restrictions, customs requirements, and transportation regulations.

Customers are responsible for applicable return shipping costs for voluntary returns, except where otherwise required by law.

Import duties, customs fees, and taxes paid directly to third parties may not be refundable by ALTA. Fragrances. Customers may need to contact the relevant authority to request reimbursement of eligible charges.

European Economic Area and United Kingdom

Where applicable consumer protection laws provide a statutory right of withdrawal, customers may cancel an eligible distance purchase within 14 days after receiving the last item in their order, without providing a reason.

Customers exercising this right should notify us at support@alta-fragrances.com within the statutory period and return the eligible goods within the timeframe required by applicable law.

We will refund eligible payments, including standard outbound delivery charges where legally required, within the legally prescribed period. Where permitted by law, reimbursement may be withheld until the goods are received or evidence of their return is provided.

Customers are responsible for direct return shipping costs only to the extent permitted by applicable law.

Any legally applicable exceptions concerning sealed goods, hygiene, product condition, or other categories will be applied only where permitted.

Mandatory statutory rights regarding defective or nonconforming goods remain in effect regardless of any voluntary return restrictions in this policy.

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

13. Refund Questions and Customer Support

If you have questions about a return, refund, exchange, cancellation, or delivery issue, our support team is available to assist you.

Store: ALTA. Fragrances

Website: https://alta-fragrances.com

Customer Support Email: support@alta-fragrances.com

We encourage customers to contact us directly so we can review their concerns and provide a timely and fair resolution.

14. Policy Updates

ALTA. Fragrances may update this Return and Refund Policy to reflect changes in its operations, products, or applicable legal requirements.

Any updates will be made available on our website.

Changes will not retroactively remove rights that were applicable to a purchase or rights protected by law.

For return or refund assistance, contact support@alta-fragrances.com.